Do you have a minimum order?
For the majority of our apparel decorating services we have a 12 piece minimum. Direct to Garment (DTG) and some embroidery items can be done in a single quantity. For digital printed products, we have a $75 store minimum.
How long does it take to have a job printed?
Our normal turnaround time is 7-10 business days once your order is processed and artwork has been approved. We pride ourselves on having the fastest turnaround in town, so in most cases your order will ready before then. For selected promotional products turnaround time can sometimes be 2-3 weeks depending on the size of the order. We offer expedited turnarounds if needed within 24-48 hours, so give us a call if you’re in a hurry!
What is a screen charge or set up fee?
You won’t see a setup fee on your estimate or invoice because, we offer all inclusive pricing.
Do you charge for artwork?
We’ll be more than happy to assist with any artwork if needed. All custom designs, concepts, layouts and art recreation require a 75% deposit to begin the design process.
Can I provide my own design?
Yes, we accept “print ready” customer supplied files in the following formats (.ai, .eps, .psd, .pdf). PLEASE NOTE: Because of the variance in colors from monitor to monitor, Shirts Like Mine does not guarantee a 100% accurate color match on supplied files. If you would like to provide a PMS color for us to use, we will do everything on our part to match it the best we can. “Print ready” files do not include the following formats: Microsoft Office (Word, Publisher, PowerPoint), low resolution jpegs or bitmaps. Any files of this nature will be reviewed with you before the order is started.
May I bring my own shirts?
No.
Do I have to order all the same shirt colors, sizes, styles and ink colors?
You are welcome to have a mixture of styles, sizes and colors as long as the ink colors, fabric types, and print sizes will work on the garments of your choice. We require you to order at least 12 pieces per style and 12 pieces per color if you want to order a variety. Feel free to give us a call with additional questions on this topic. We do offer ink color changes if needed in minimum quantities of 24 pcs. The ink change fee is $20 per color change.
Can I have my Custom Products shipped?
Absolutely! Shirts Like Mine can ship your order anywhere in the world that UPS delivers. Just provide the shipping address when you are requesting information and we will have a shipping estimate sent with your proof & price quote.
I am shopping around for prices, do you match competitors pricing?
Shirts Like Mine emphasizes on providing quality products at competitive rates! If you’re price shopping we’ll be more than happy to match or beat any reputable competitors price if possible, but remember to compare apples to apples when shopping around, not just advertised price!
Do you offer samples? Or can I see the first one done before you print the rest?
No, we do not offer any kind of sampling. We do however provide you with a digital rendering of what the final product should look like when completed. All garments run at the same time and our production department will use the customer approved proof for reference during this process. We have samples of our work as well as color swatches and material examples in our showroom, you can call ahead to make an appointment for someone to meet with you and go over your concerns if you have further questions.
I ordered shirts for my staff and some of them don’t fit. How can I exchange them?
Unfortunately, you can’t. WE HAVE A NO RETURN POLICY. This is a custom industry and all items are custom made to order. It is always best to call ahead or stop by to view samples if you are not sure of sizes, styles or body types of the people you are ordering for. If you should need to take some samples back to the group to try on, just leave a deposit on your order and we will provide you with everything you will need to get it squared away.
Do you do RUSH orders?
Yes, if we can fit it into the schedule! In most cases we can turn an order around in a day or sometimes even same day, depending on our production schedule and size of the order. Keep in mind there is a RUSH ORDER FEE and it will be a percentage of the invoice total and based on the overall deadline.
Do you offer a discount if we add your logo to the back or sleeve?
If you are looking for an event sponsor please feel free to contact us ahead of time and we will be more than happy to help out if we can. However, if you are just looking to save a buck by adding our logo to the sleeve (that will most likely be torn off at the event), NO!
I am starting a clothing line, can you help?
Yes, we can help when you are ready to start printing your shirts. Shirts Like Mine will not assist in designing your entire clothing line; if you are serious about starting a T-shirt line then a screen printer should be the last stop on your list. There are many variables you will need to consider prior to getting your shirts printed: such as a designer you can work closely with if you do not design yourself, educating yourself about the screen printing process in order to create printable & cost effective designs for a clothing line, getting your business license and resale certificate so you can get your apparel wholesale, figuring out who you are going to market to and the list goes on. Printing the shirts is the easy part it’s what you’re going to do with them once they are completed that will make or break your “line”.
